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Manager, Shipboard Medical Operations

Manager, Shipboard Medical Operations


Location:
US/International

Employment Type:
Full-time

Department:
Medical


The Manager of Shipboard Medical Operations is an ambassador for Vikand and is mainly responsible for supporting and managing the onboard medical team of designated client(s). The main objective being to deliver patient-centric, high quality, safe medical care with professionalism and compassion as well as proactively assist with any medical issues or needs with regards to guest, crew and onboard medical facility.

This position will work remotely with travel to the ships, both US and International, as needed.



Vikand Standards and Values

Vikand Standards and Values



  • Find solutions and get results independently, and knows where to get assistance
  • Be flexible to assist outside of main role as needed to help the company overall
  • Be accountable for individual and business success
  • Collaborates proactively and works well with others
  • Acts like a Vikand Ambassador at all times


Responsibilities

Responsibilities



  • Proactively responds, resolves, and follows up with any Medical Team issues, needs or customer service issues
  • Ensures professional and effective communication and collaboration with Ship Medical Teams, Ship Senior Officers, Vikand leadership, MMS, HR, Procurement, Accounting and Biomedical Team
  • Proactively engages the onboard Medical Team on a regular and frequent cadence to ensure they have the tools required to perform their duties, follow up on any outstanding action items and assist with any medical issues or needs with regards to guest, crew and onboard medical facility
  • Assists with the logistical coordination during medical emergencies, evacuations and/or deaths onboard, as required
  • Visits ships both in U.S. ports and overseas, to carry out QA/QI operational visits onboard medical facilities as requested
  • Assists client with public health support in collaboration with the Chief Medical Officer and Vikand leadership
  • Assists with the development, review and updates of the Standard Operating Procedures and/or Medical Operations Manual
  • Manages the day-to-day administration of the ship Medical Center Formulary Management Program including emergency orders and shoreside purchases.
  • Monitors various worldwide information sources for outbreaks, health alerts, change in travel requirement, etc. for purposes of client communications in collaboration with the Vikand Chief Medical Officer
  • 24/7 On-Call availability
  • Assists and collaborates with the Vikand Case Manager regarding case and claims management
  • Ensures compliance to HIPAA, GDPR and Vikand confidentiality policies in dealing with clients and staff
  • Proactively assures ship medical staff documentation and reporting is completed correctly and accurately as well as adherence to policies and procedures


Qualifications

Qualifications



  • Valid state issued medical license in good standing
  • 5+ years clinical experience in a hospital setting
  • 1+ year shipboard medical experience
  • A minimum of one-year supervisory experience strongly preferred
  • Valid ACLS and other valid certificates
  • Familiar and knowledgeable with maritime medical regulatory bodies, including CLIA, CDC and Shipsan
  • Ability to positively interact with health care providers and Cruise Ship Leadership
  • Possess excellent organizational and prioritization skills, lead pro-actively and able to work on several projects simultaneously.
  • Ability to recognize, understand and appropriately handle sensitive information in a confidential manner
  • Successful daily problem solving and conflict resolution skills


*By clicking on the APPLY HERE button, you consent to your personal information being used as indicated in the Recruitment Privacy Policy. By submitting an application, you agree to your data being recorded and processed for the purpose of recruitment at Vikand Medical Solutions for a period of 12 months.
This consent can be withdrawn at anytime by submitting a written request to employment@vikand.com.
Note: Resumes will be shared with our cruise line clients for consideration when recruiting for onboard medical staff.