Medical case management for maritime operators
Medical case management for maritime operators
An acute illness or injury can happen at any time, and when a crew member or guest requires emergency shoreside treatment or hospitalisation, maritime operators need support from medical case management experts.
VIKAND provides 24/7 medical case management, with comprehensive support, coordination, reporting and expertise for health emergencies worldwide.
Each year, we manage thousands of cases onboard. Led by a team of seasoned maritime professionals, we understand the unique challenges involved in delivering exceptional health services.
![female nurse talking to an elderly patient](https://vikand.com/wp-content/uploads/2023/10/Introduction.jpeg)
GLOBAL BENEFITS
- Anytime, anywhere assistance from trained multilingual professionals.
- Reputational protection for high-visibility maritime operators.
- Full command of all communication, processes, parties and action steps.
- Transparent monthly reports on all guest and crew medical cases.
MEDICAL CASE MANAGEMENT SERVICES
VIKAND’s comprehensive service supports clients at every stage of a medical emergency at sea, so you can voyage with confidence.
Contact Us
OUR PROCESS
Contact & Consultation
If a serious medical event occurs onboard, clients reach out to our medical case management team to evaluate the situation and its response management needs.
![A doctor and patient](https://vikand.com/wp-content/uploads/2023/10/Process-1.jpeg)
Assessment & Response
After we have taken time to fully understand the case and its requirements, we develop a tailored action plan based on the unique needs of the patient and operator.
![A doctor and patient](https://vikand.com/wp-content/uploads/2023/10/Process-2.jpeg)
Case Management
Our team collaborates with port agents, manning agents, P&I Clubs, travel companies and shipboard teams to provide optimal care for the injured or ill party. We also work closely with shoreside providers to oversee intake, triage, reporting and more.
![A doctor and patient](https://vikand.com/wp-content/uploads/2023/10/AdobeStock_177961361.jpeg)
Updates & Outcomes
Case managers stay in constant communication, keeping all parties informed with regular updates and reports. We provide medical escort services as needed for repatriation and ongoing care.
![A doctor and patient](https://vikand.com/wp-content/uploads/2023/10/Process-4.jpeg)
TESTIMONIALS
Real People, Real Experiences