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Medical case management for maritime operators

An acute illness or injury can happen at any time, and when a crew member or guest requires emergency shoreside treatment or hospitalisation, maritime operators need support from medical case management experts.

VIKAND provides 24/7 medical case management, with comprehensive support, coordination, reporting and expertise for health emergencies worldwide.

Each year, we manage thousands of cases onboard. Led by a team of seasoned maritime professionals, we understand the unique challenges involved in delivering exceptional health services.

female nurse talking to an elderly patient

GLOBAL BENEFITS

A doctor and patient

Anytime, anywhere assistance from trained multilingual professionals.

Reputational protection for high-visibility maritime operators.

Full command of all communication, processes, parties and action steps.

Transparent monthly reports on all guest and crew medical cases.

MEDICAL CASE MANAGEMENT SERVICES

VIKAND’s comprehensive service supports clients at every stage of a medical emergency at sea, so you can voyage with confidence.

Medical Event Response & Logistics

Assist with an illness or injury that requires urgent medical intervention.
Coordinate shoreside care and, if needed, repatriation home once complete.
Review care plan and medical records to ensure appropriate care is provided.
Travel support for patients who are recovered and cleared to return to ship.

Reporting & Communications

Regular updates to shipboard medical team and shoreside management.
Support for coordinating claims with P&I clubs, as necessary.
Monthly clients meetings to review case updates, statistics and more.
Client dashboard with comprehensive case data and analytics.

Crew Member Support

Assist with repatriation, long-term follow-up care and fit-for-duty status.
Regular reports on sick wage payroll and medical reimbursements.
Monthly fit/unfit status and claims reports for crew on medical grounds.
Review final medical clearance and recommendations for renewal of Pre-Employment Medical Examination (PEME)

Contact Us
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OUR PROCESS

A doctor and patient

Contact & Consultation

If a serious medical event occurs onboard, clients reach out to our medical case management team to evaluate the situation and its response management needs.

A doctor and patient

Assessment & Response

After we have taken time to fully understand the case and its requirements, we develop a tailored action plan based on the unique needs of the patient and operator.

A doctor and patient

Case Management

Our team collaborates with port agents, manning agents, P&I Clubs, travel companies and shipboard teams to provide optimal care for the injured or ill party. We also work closely with shoreside providers to oversee intake, triage, reporting and more.

A doctor and patient

Updates & Outcomes

Case managers stay in constant communication, keeping all parties informed with regular updates and reports. We provide medical escort services as needed for repatriation and ongoing care.

TESTIMONIALS

Real People, Real Experiences

“We wanted to let you know what a godsend you were to me and my husband. [My case manager] was in contact with me every day, asking how I was recovering and helping me navigate extremely stressful times while in the hospital. She assisted not only with personal encouragement, but by frequently reaching out to our insurance company.”
Azamara Onward Guest

January 2023

“The medical case manager performed with unqualified excellence during my wife’s hospital stay in Valencia. She guided us with truly knowledgeable compassion throughout the hospitalization to discharge, and was always the link to the next step as we worked towards my wife’s recuperation.”
Azamara Journey Guest

June 2023

“Halfway through a Viking Cruise from Istanbul to Barcelona, I had an accident while docked in Chioggia, Italy. Unfortunately, I had to be transported by ambulance to a nearby hospital where I underwent surgery and spent 17 days recovering. I wanted to let you know what a compassionate, caring and helpful person [my case manager] was and for her to receive the recognition she deserves. I appreciate the assistance we received to help us navigate everything required to get us back home to the United States.”
Viking Sky Guest

Jul 2023

“I’ve been working on ships for 8 years now [and] needed to disembark and seek medical attention ashore. The feeling of being unwell and uncertain in a foreign country…was scary. But then VIKAND stepped in [and] so many people came together at once to provide support and reassure me… Besides logistics and technicalities, it’s the feeling of safety and security.”
VIKAND Crew Member

June 2023

To Find Out More About our Medical case management service please contact us

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