VIKAND and Neuron Partner to Transform Onboard Medical Services


April 09, 2024 – VIKAND, a global leader in maritime healthcare, and Neuron, a Quality of Experience (QoE) management platform for things that move, have partnered to improve standards of safety and well-being for both passengers and crew.

During emergency situations at sea, apps and tech services critical to the response effort may require greater bandwidth and a higher quality internet connection. This extra data capacity may be needed to transfer large files, hold video conference calls, perform telediagnosis or analyse test results.

Neuron’s QoE management platform works seamlessly with the FrontM developed VIKAND Connect App and Application Programming Interfaces (APIs) to enable VIKAND’s medical team to orchestrate the network changes required to deliver increased capacity and performance in real time during a maritime medical emergency.

Unlike other network management solutions, Neuron programmatically blends the ideal combination of connectivity types, regardless of provider, to best match the specific application required in the moment, even in remote locations like Antarctica.

Even on cruise ships, which typically have generous bandwidth, capacity can wane during peak usage times. Here, Neuron can access additional unused bandwidth specifically for use by VIKAND’s medical teams or during emergency situations.

“Reliable connectivity is critical to any vessel at sea, but it’s particularly relevant to onboard healthcare,” said Ronald Spithout, Managing Director OneHealth by VIKAND. “With Neuron, we can reallocate bandwidth across an entire fleet, allowing onboard medical teams to evaluate things like full-resolution X-rays or ultrasound results, or give shoreside teams remote access to onboard medical equipment.”

Added Peter Hult, CEO of VIKAND: “In the future, the amount of onboard medical equipment will only increase, and more bandwidth will be needed for shoreside teams to use this equipment remotely and analyse outcomes during medical emergencies. With Neuron’s technology, operators can rest assured that both crew members and passengers are being cared for with the latest AI-powered technology.”

“On-demand, agile and elastic connectivity is needed to enable advanced healthcare technologies and solutions at sea,” said Benny Retnamony, founder and CEO of Neuron. “Through our partnership with VIKAND and FrontM, we are committed to demonstrating how application-driven QoE on demand orchestrated through the Neuron platform can clear the way for VIKAND to accelerate access to critical medical services for the maritime industry.”


VIKAND is a leading expert in global medical services and risk mitigation solutions for the maritime industry, operating a global network of 1,500 maritime medical professionals, established across 44 countries, supported by 4 main locations. VIKAND’s caring and committed teams manage more than 4,100 daily maritime medical encounters.

With OneHealth, VIKAND offers a preventive maintenance approach to optimizing the physical and mental health of seafarers. A ship at sea is a standalone ecosystem where people live and work interdependently. OneHealth takes a diversified and inclusive approach to protecting the health and wellness of all onboard.

VIKAND all-inclusive approach unifies preparedness, prevention, detection, response, and management across a range of healthcare concerns, from communicable diseases to chronic illnesses, mental health concerns and more.


Neuron is the first AI-powered QoE management platform for things that move. It uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, in one, vendor-neutral environment, enabling comprehensive analytics and dynamic network orchestration that optimizes for the best possible quality of experience (QoE) – even in the most remote and hard-to-reach places.

Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more. To learn more, visit:


FrontM is a UK Headquartered, collaboration software company offering a comprehensive superapp platform for the maritime industry. By connecting service providers, solution providers, ship operators and their crews, FrontM facilitates improved communications, collaboration, crew welfare and operational efficiency at sea.

    Delivering a unique suite of marketplace apps for companies to prioritise crew connectivity and operate the ship as an extension of the shore ranging from crew healthcare enabling medical specialists to deliver comprehensive care, to crew training and skills development with social and just-in-time learning tools, crew entertainment with the industry’s first live IP-TV, together with crew social internet, video conferencing and virtual events.

      With a focus on digitalisation and a one-stop solution for integrating services, FrontM is dedicated to overcoming the challenges of app fatigue and advancing the maritime industry's digital transformation.

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